Craft Gin Club

<p>
	If you can&apos;t find the answer to your questions here in the FAQs or you just want to give us feedback, you can always reach us via the &quot;Contact Us&quot; section on your <a href="https://club.craftginclub.co.uk/account/login">account</a> or by emailing us on: help@craftginclub.co.uk</p><p>
	Our usual customer service hours are between Mon-Fri, 9am-6pm.</p>

If you can't find the answer to your questions here in the FAQs or you just want to give us feedback, you can always reach us via the "Contact Us" section on your account or by emailing us on: help@craftginclub.co.uk. Our usual customer service hours

How do I contact you?

Craft Gin Club FAQs

How Craft Gin Club works

Christmas 2024 Last Order Delivery Dates

Europe

Delivery Options Explained

Do you send to Northern Ireland, the Highlands and Channel Islands?

When will I receive my gin?

I haven't received my gin

Do you ship boxes internationally?

Which delivery company do you use?

How do I recycle the plastic packaging that protects my gin?

What happens if I'm not at home when you deliver my gin?

Can you send to a BFPO address?

Delivery & shipping

April 2025's Rum of the Month Box | Dietary Guidance

April 2025's Gin of the Month Box | Dietary Guidance

March 2025's Gin of the Month Box | Dietary Guidance

March 2025's Rum of the Month Box | Dietary Guidance

March 2025's Premium Irish Whiskey Box | Dietary Guidance

February 2025's Rum of the Month Box | Dietary Guidance

February 2025's Gin of the Month Box | Dietary Guidance

January 2025's Gin of the Month Box | Dietary Guidance

January 2025's Rum of the Month Box | Dietary Guidance

December 2024's Rum of the Month Box | Dietary Guidance

December 2024's Gin of the Month Box | Dietary Guidance

November 2024's Gin of the Month Box | Dietary Guidance

November 2024's Rum of the Month Box | Dietary Guidance

October 2024's Rum of the Month Box | Dietary Guidance

October 2024's Gin of the Month Box | Dietary Guidance

September 2024's Gin of the Month Box | Dietary Guidance

September 2024's Rum of the Month Box | Dietary Guidance

August 2024's Gin of the Month Box | Dietary Guidance

August 2024's Rum of the Month Box | Dietary Guidance

July 2024's Limited Edition Tequila Box | Dietary Guidance

July 2024's Rum of the Month Box | Dietary Guidance

July 2024's Gin of the Month Box | Dietary Guidance

June 2024 Limited Edition Cocktail Box | Dietary Guidance

June 2024's Rum of the Month Box | Dietary Guidance

June 2024's Gin of the Month Box | Dietary Guidance

Limited Edition Tequila Box | Dietary Guidance

May 2024's Rum of the Month Box | Dietary Guidance

May 2024's Gin of the Month Box | Dietary Guidance

April 2024's Gin of the Month Box | Dietary Guidance

March 2024's Gin of the Month | Dietary Guidance

Dry January 0% One-off Box | Dietary Guidance

Summer Vodka Box 2023 | Dietary Guidance

Summer Rum Box 2023 | Dietary Guidance

Dietary Guidance Overview

What happens when nuts are used as a botanical in gin distillation?

May 2025's Rum of the Month Box | Dietary Guidance

May 2025's Gin of the Month Box | Dietary Guidance

May 2025 Ready-to-Pour Cocktail Box | Dietary Guidance

June 2025's Rum of the Month Box | Dietary Guidance

June 2025's Gin of the Month Box | Dietary Guidance

Dietary Guidance

What will I get in a box?

I'd like to buy a gift for someone

What are your membership options?

How much do I pay for my membership?

What does a Taster Box contain?

What is Craft Gin Club?

What will I get in my Gin of the Month box?

What is a Taster Box?

I'm already a Craft Gin Club member. How can I get a Taster Box?

I have an allergy or a dietary requirement, can I still join the club?

When will I receive my first Gin of the Month box?

Why does my box look different to everyone else’s?

How do I use the ingredients in this box? E.g. Perfect G&T and Cocktail of the Month?

Do you ever send flavoured gins?

How do I change the frequency of boxes I receive?

How do I change my address?

How do I skip a box?

How do I cancel my membership?

What's the cut-off date for making changes to my account?

How do I log in?

Can I amend my membership/details?

Can I pause my membership?

Can I get more/less gin?

Where can I get an overview of my membership?

I've cancelled my membership, but have changed my mind. How do I restart it?

What do I do if I have forgotten my login password?

Managing your membership

Delivery time

What is My Craft Spirits?

Cancellations & Returns

My Craft Spirits

Can I return my box?

Can I get a refund?

I'm missing an item in my box

What do I do if my box, and/or an item in my box, arrives damaged?

I'm not keen on the gin. Can I swap my gin for another one?

Order issues

Our green credentials

Our Boxes & Sustainability

When do you take payment?

Can I change the date you take payment?

Where do I apply my discount code?

I have a new card, where do I update my payment details?

Which cards are accepted for payment?

Can I use a past discount code?

Are you VAT registered and can I get a VAT receipt?

Payment & Discounts

What can I expect in my Rum of the Month box?

I’d like to switch my subscription to rum ONLY - how do I do that?

Will a Rum of the Month box include the same amount of mixers, snacks and goodies as a Gin of the Month box?

When will my first Rum of the Month box arrive?

When will I be charged for my Rum of the Month box?

When will my next Rum of the Month box arrive after December 2023’s box?

Will there be a Thirst Class delivery option for the Rum of the Month box?

I used to be a Craft Gin Club member - can I still sign up for a rum subscription?

What types of rum can I expect in a regular Rum of the Month box?

Will you be doing any other spirit subscriptions?

Can I switch between gin and rum with my membership each month - or whenever I fancy it?

How do I sign up for a rum subscription in addition to my gin subscription?

Summer Rum Box - June 2023

Rum Box

I have Thirst Class but I wasn’t the first to receive my box?

How much does Thirst Class cost and what do I get for the price?

How do I sign up for Thirst Class?

What is Thirst Class?

What does it mean that I'll get my box sent before everyone else?

I want to cancel my Thirst Class subscription

Thirst Class

Work with us

Gin Advent Calendar 2024 FAQs

How do you deliver my order?

How long is the delivery time for shop orders?

What’s the latest I can order products from the online shop for the best chance of delivery in time for Christmas and New Year's Eve 2023?

Vodka Box 2023

Gift Cards

What does ‘members always get the best prices’ mean?

How much does shipping cost?

What payment methods do you accept?

I have a discount code, how do I use it?

What is your cancellation and returns policy?

Do you ship shop orders internationally?

Why is there more than one price showing on some items?

I am a member, and want to spend points on the online shop

I’m having problems placing an order

I have received the wrong item/my order arrived damaged

My question wasn’t answered, how do I contact you?

Online Shop

Jet2 Competition Winner | Terms & Conditions

Up to 45% off Craft Gin Club Collection | Black Friday Offer Terms & Conditions

Extra 10% off Black Friday | Black Friday Terms & Conditions

Up to 50% Off Almost Everything | Black Friday Offer Terms & Conditions

Mystery Boxes | Black Friday Offer Terms & Conditions

Up to 45% off Happy Hour | Black Friday Offer Terms & Conditions

£10 off for National G&T Day | Terms & Conditions

Up to 45% off October Club Days | Terms & Conditions

50% Off Family & Friends Discount | Terms & Conditions

Up to 45% off July Club Days | Terms & Conditions

Euros 2024 Competition | Terms & Conditions

Up to 50% off World Gin Day | Terms & Conditions

Up to 45% off Club Days | Terms & Conditions

35% Off Whisky Special Selection for Whisky Live Event | Terms & Conditions

Free Next Day Delivery for Valentine's | Terms & Conditions

15% off Whisky Special Selection | Terms & Conditions

Welcome box offer

One Off December 2023 Box | Terms & Conditions

Free Advent Calendar Delivery | Terms & Conditions

35% off Craft Gin Club Collection | Black Friday Offer Terms & Conditions

35% off Happy Hour | Black Friday Offer Terms & Conditions

Craft Gin Club Online Shop - August Gin of The Month for £30 | Terms & Conditionsicle

Craft Gin Club Online Shop - Gattertop Vodka Box 20% Off | Terms & Conditions

Craft Gin Club Online Shop - Sitewide 15% off to celebrate World Gin Day | Terms & Conditions

Craft Gin Club x Gin 1689 | Win a trip to Amsterdam with Gin 1689 Prize Draw T&Cs

Craft Gin Club Online Shop - Sitewide Black Friday Offer (24th - 28th November 2022)| Terms & Conditions

Shop Promotion T&Cs

Online Shop FAQs

Our Privacy and Cookie Notice

Craft Gin Club | User Generated Content T&Cs

Thirst Class T&Cs

What cookies are used on craftginclub.co.uk?

Points for Products T&Cs

Member Rewards | Birthday Prize Draw - Terms & Conditions

Why can I see cookies being used by craftginclub.co.uk even though I have chosen not to accept cookies?

Craft Gin Club Gin Taster Competition April/May 2025 – Terms and Conditions

Sip & Snap! Photo Competition T&Cs

Golden Ticket Competition T&Cs

Craft Gin Club's Gin Advent Calendar 2023 Photo Competition | Terms & Conditions

Craft Gin Club x Brewser | Facebook & Twitter Competition T&Cs

Virtual Events & Facebook Live - Comments and Questions Prize T&Cs

Gin Box Selfie Competition T&Cs

Competition & Prize Draws T&Cs

SMS FAQs

How we get in touch with you

Policies & Terms

Can I refer a friend?

How long will it take before I get my referral benefit?

How do I know if I’ve received my bonus for referring a gin pal?

What happens if a friend I refer cancels or returns their order?

I'm having problems with a referral

I've been referred to Craft Gin Club by a friend who said I can enter their name to get an offer. How do I do this?

How long do new referees have to claim their reward?

What happens to my referral rewards if I cancel my subscription?

Refer a Friend

Rewards

How do I contact you?Updated 2 months ago