Online Shop

Find answers to frequently asked questions about the Craft Gin Club online shop.

Gin Advent Calendar 2024 FAQs

Here you can find out all you need to know about our 2023 Gin Advent Calendar.

How do you deliver my order?

We deliver all online shop orders via EVRi and Royal Mail. Delivery time is usually within 2-4 working days. Please bear in mind that the time of day you order, and weekends and Bank Holidays might affect this.

How long is the delivery time for shop orders?

All online shop orders will be sent via Royal Mail or EVRi and delivered via our Standard Delivery or Next Day delivery service dependent on which you select as your delivery option at check-out. Please bear in mind that the time of day you order, an

What’s the latest I can order products from the online shop for the best chance of delivery in time for Christmas and New Year's Eve 2023?

Below you can find the recommended last date for orders before Christmas and New Year's Eve 2023. Christmas 2023. Royal Mail Standard Delivery - for the best chance of delivery before Christmas, order before midnight on Sunday 17th December 2023*. Ro

Vodka Box 2023

Our Vodka Box will be sold for £42 and it will be excluded from all shop codes including loyalty vouchers and promotions. If your basket has the vodka box and another option in checkout the offer code will not be applied.

Gift Cards

If you're looking for the perfect present for a gin lover in your life, but not sure which of our lovely gins would tickle their fancy, we have the perfect solution! You can now buy a gift card to be used on our Online Shop. We offer a range of diffe

What does ‘members always get the best prices’ mean?

Members always get the best prices is a member reward that applies to member-only prices for craft gins on our online shop. It is only available to Craft Gin Club members - you lucky lot!

How much does shipping cost?

Our standard shipping cost is £4.99. For Bronze level Craft Gin Club members, we offer free shipping on orders over £50*, for Silver members free shipping applies to orders over £45* and for our Gold members, all orders over £35 qualify you for free

What payment methods do you accept?

You can pay with your VISA, Mastercard, or AMEX. You can also choose to pay via PayPal, Apple or Pay. Unfortunately, we are unable to accept prepaid debit or credit cards.

I have a discount code, how do I use it?

To use your discount code, make sure all items you wish to purchase are added to the cart and then go to the checkout. On the right hand side, under the summary of your cart content, you’ll see the discount code field, it’ll say ‘Gift card or discoun

What is your cancellation and returns policy?

Our shop orders are processed almost immediately, and as such, we can't guarantee that we are able to cancel it before it's sent! You can always email us at [email protected] and we'll check for you. If you have changed your mind, simply ref

Do you ship shop orders internationally?

Unfortunately, we’re unable to ship internationally. We’re currently delivering to the UK mainland, Northern Ireland and the Channel Islands.

Why is there more than one price showing on some items?

For the majority of our online shop products, you’ll see either ‘Retail Price’ or ‘Standard Price’, as well as ‘Members’ Price’ or ‘Your Price’. ‘Retail Price’ refers to the general RRP, while ‘Standard Price’ is the cost of the product on our online

I am a member, and want to spend points on the online shop

To spend your points on an online shop order, you’ll need to first log in to your Members’ Area account and choose a reward voucher. Once you’re logged in, click on the ‘Rewards’ tab. Scroll down to Step 2: ‘Choose a reward voucher’ - here, you can s

I’m having problems placing an order

We’re sorry to hear you’re having issues placing an order on our online shop! We’d recommend checking that your browser is up to date, or alternatively try a different browser and/or device. If you’re still running into trouble, just drop us an email

I have received the wrong item/my order arrived damaged

Oh no! We’re sorry to hear that you’ve received the wrong item or a damaged order. Please email us at [email protected], preferably with some pictures - either showing what you’ve received or the damage, and a short description of what’s gon

My question wasn’t answered, how do I contact you?

Not to worry- our memberships team is happy to help. You can email them at [email protected] - cheers!