Managing your membership

Learn how you can manage your Craft Gin Club membership.

How do I change the frequency of boxes I receive?

Simply log into your account and head to ‘My Membership’ > In your ‘Active’ tab click ‘Update’ under Frequency you can click the preferred option and click ‘Confirm Plan Change’.

How do I change my address?

To amend your address, you can log in here. You’ll need to head to ‘My Membership’ tab > Delivery Address ‘Update’ and once you’ve finished updating your details, you’ll need to click ‘Update Address’. If you need any help, please email us on help@cr

How do I skip a box?

To skip your upcoming box, you'd need to login to your membership here. When you're logged in, click on the 'My Membership' tab > choose 'Change Order’ > ‘Skip My Box’ then you need to confirm the change. If you have any questions, please email us on

How do I cancel my membership?

We're sorry to hear that you're leaving the club! To cancel your membership, you'll need to log into your account, choose the ‘Account Details’ tab and click on ‘Want to cancel your membership’. This option takes you through our cancellation process.

What's the cut-off date for making changes to my account?

We always encourage you make any changes or updates as early as possible, and no later than the day before we charge you. We always charge you for your next box on the 23rd of the month, prior to when the box is due*. This means any amendments would

How do I log in?

If you're currently a member and have an account, you can log in here using the email and password chosen when you signed up. If you don't currently have an account, you can create one here. Our members area is the easiest way to get an overview of y

Can I amend my membership/details?

Yes, of course! If you have an account, you can log in here using the email and password chosen when you signed up. If you don't have an account or need any help, you can email us at [email protected]

Can I pause my membership?

To pause your membership, please email us on [email protected], alternatively you can skip your upcoming box by logging in here

Can I get more/less gin?

Of course! To amend your membership, you can log in here. If you need any help or you're looking for a bottle we've had in a previous box, please email us on [email protected].

Where can I get an overview of my membership?

To get an overview of when you're next due a box, which contact details we have for you or to amend your plan in any way, you can log in here. If you need any help, please email us on [email protected]

I've cancelled my membership, but have changed my mind. How do I restart it?

It couldn't be easier to get your subscription back up and running! Simply log into your account and hit the 'Reactivate' button. This will restart your plan with the next month's box. If you would like to restart and receive the current month's box,

What do I do if I have forgotten my login password?

No worries! You can click here and simply choose "Forgot your password?", we'll send you an email so you can reset your password.